Help

How Trevul works. Pick a topic.

Getting around

• Getting started — sign up, email verification, two-factor login, account lockouts, the plant-tier chip next to your name.

Buying

• New to auctions? Start here — the five-minute primer: what an auction is, how you win without watching the clock, reserve prices, Buy It Now, and what it costs to bid.
• Bidding — increments, anti-sniping, Max Auto-Bid, reserve prices, retracting a bid, why a bid was blocked.
• Buying it now — Buy It Now flow, hybrid auctions, what the order page tells you, payment-failed recovery.
• Payments — Stripe vs PayPal, what gets saved where, what to do when a charge fails.
• Shipping — who ships, flat-rate pricing, state exclusions, tracking, "Mark received" + the 14-day auto-deliver.
• Cancellations & refunds — buyer + seller cancel windows, what happens if a package never shows, chargeback path.

Selling

• Selling 101 — listing creation, photo limits, reserve fee, the 15-minute grace cancel, Spotlight.
• Seller payouts — Stripe Connect, PayPal email setup, when the money arrives, the 14-day onboarding deadline.
• Fees & credits — 10% FVF, reserve fee math, Spotlight pricing, how Spotlight points work.

Reputation & safety

• Levels & points — the six-tier plant ladder, what points unlock at each, what SafeStart is.
• Messages & safety — how messaging works, the anti-fee-circumvention filter, blocking, reporting.
• Reviews & reputation — who can review whom, the 3-week edit window, what gets hidden, display-name changes.

Can't find what you need? Email support@trevul.com.