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Payments

How buyers pay, how sellers get paid, fees, refunds, and disputes. If you don't see your answer here, write to support@trevul.com.

For buyers

How do I pay for a listing I won?

Auctions: payment is captured automatically as soon as the auction closes, against whichever payment method you've saved on Trevul. You don't need to do anything else. The same applies to Buy It Now purchases — clicking Buy now charges your saved method immediately.

Which payment methods can I save?

Two methods, saved independently:

Each listing shows which methods the seller accepts. Most sellers accept Stripe; sellers who've also connected PayPal show a "PayPal" badge in the Current bid area.

What if my charge fails?

Your order pauses in Payment failed with the specific decline reason. Update your card or PayPal in Account settings → Payment methods, then hit "Retry charge" on the order page. Before the seller ships, either side can also cancel and refund. After shipping, the seller and Trevul stop mediating — your remedy is to dispute with your card issuer or PayPal's Resolution Center. See Cancellations & refunds for the full play-by-play.

Why can't I switch payment methods after I bid?

Your first bid on a listing locks in which payment method (Stripe or PayPal) AND which specific saved instrument will be charged if you win. Subsequent bids on the same listing reuse that snapshot. Adding a new card later doesn't redirect a winning charge — but it also means you can't switch mid-auction. For a different method, retract (within the 12-hour window — see Bidding) and rebid.

For sellers

How do I receive payments?

Two independent methods, each opt-in:

  • Stripe Connect for card payments: Set up payouts. Funds settle to your bank on Stripe's standard schedule (typically 2–7 business days after the buyer's payment clears). You can start listing before completing onboarding; payouts queue until you do.
  • PayPal for PayPal payments: Set up PayPal. Drop your PayPal email — that's it, no business account required. PayPal-paying buyers' funds land directly in your PayPal balance the moment they pay; Trevul doesn't sit in the middle.

Setting up both maximizes the buyers who can purchase from you. Buyers see what you accept on every listing.

What's the Trevul fee?

10% of the final sale price, with a $1.00 minimum applied when 10% would be less than $1.00. The same fee applies on both methods. The seller's payment-processor fee (Stripe's 2.9% + 30¢, or PayPal's published rate) is separate; Trevul absorbs neither.

Disputes

Working it out

Try to resolve directly with the other party first using Trevul messaging. If you can't, email support@trevul.com with the order number; we'll respond at our discretion.

External remedies

For card payments, you can dispute the charge with your card issuer (chargeback). For PayPal payments, use PayPal's Resolution Center. These are the buyer's relationships with their payment provider — Trevul is not party to them.

For the binding legal terms, see our Terms of Service §7 (Payments, fees, and payouts) and §10 (Returns, refunds, and disputes). This page is plain-language; the Terms control if there's any conflict.