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Welcome to the Trevul.com launch! We are glad you are here, please help us grow!

Your USDA hardiness zone

Trevul shows you plants that grow where you live. Pick your zone and we'll filter the marketplace to plants that survive in your climate. Don't know your zone? Look it up by zip.

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Shipping

How orders move from seller to buyer.

Who ships my order?

The seller. Trevul never handles packages or warehouses inventory — every listing ships directly from the grower or maker. Once you pay, the seller packs the item and updates your order page with a carrier + tracking number.

What shipping options are offered?

Today every listing uses a single flat shipping price set by the seller — what you see on the listing is what you pay. Calculated rates (live carrier quotes by zip + weight) are on the roadmap but not live yet. Sellers offering combined shipping on multiple items work it out manually via the order pages.

Which carriers does Trevul track?

USPS, UPS, FedEx, and DHL — when the seller marks an order shipped with a tracking number from one of these, your order page renders a direct tracking link. "Other" is allowed (regional couriers, freight) but skips the auto-generated tracking link.

Why does the listing say "Doesn't ship to my state"?

Some plants can't legally cross specific state lines because of phytosanitary rules (citrus, cannabis-family species, certain ornamentals) or quarantine ordinances. Sellers flag the excluded states per-listing — you'll see a 🚫 badge with the list, and the bid form replaces itself with a "this seller doesn't ship to your state" message. We block the bid before you place it so you don't end up with a sale you can't complete.

My package arrived. What now?

Click Mark received on the order page. That confirms delivery to the seller and unlocks the review form. If you forget, we auto-mark the order delivered 14 days after the seller stamps it shipped — keeps the system moving even if nobody clicks.

The seller marked it shipped weeks ago and nothing arrived.

First, click the tracking link from your order page and check the carrier's site. If the package is genuinely lost or stuck in limbo:

  1. Message the seller through the order page — most are responsive.
  2. If unresolved, dispute the charge with your card issuer (or PayPal). Your card's protections apply to the transaction; Trevul doesn't reimburse failed deliveries directly.
  3. Let support@trevul.com know so we can flag the seller's account if this is part of a pattern.

See also: Cancellations & refunds.